Refund policy

Return & Refund Policy

Last updated: March 2026

Custom Portrait Orders

All portraits from Paws For Portraits are custom-made to order. Because each portrait is created specifically for you, we do not accept returns or exchanges once production has begun.

Proof Approval

Before your portrait is printed, you will receive a digital proof for review and approval. You may request revisions at no additional charge during this stage. Once you approve your proof, your order enters production and cannot be changed, cancelled, or refunded.

Damaged or Defective Items

If your portrait arrives damaged or with a print defect, we will replace it at no cost to you. Email us at support@pawsforportraits.com within 7 days of delivery with your order number and photos of the damage.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund, provided production has not yet begun. To cancel, email support@pawsforportraits.com immediately with your order number.

Wrong Item Received

If you receive the wrong item, contact us within 7 days of delivery and we will send the correct order at no charge.

Contact Us

Questions? Email support@pawsforportraits.com. We respond within 1 business day.