FAQ

Frequently Asked Questions

What kind of photo should I upload?
A clear, well-lit photo where your pet's face is visible works best. Front-facing or slightly angled shots produce the best results. Avoid blurry, dark, or heavily filtered photos.

How long does it take?
From order to delivery: approximately 7-10 business days after you approve your digital proof. Rush options are not currently available.

Can I see the portrait before it prints?
Yes. Every order includes a free digital proof. You review it, request any changes you want, and only when you're fully satisfied do we send it to print.

What if I don't like how it looks?
Request changes on your proof - as many rounds as you need, at no extra charge. Once you approve the proof, the order is final.

What sizes are available?
We offer multiple canvas sizes. Select your preferred size during checkout.

Do you offer framed canvases?
Yes. You can choose gallery-wrapped (unframed) or framed canvas at checkout.

What if my portrait arrives damaged?
Email us at support@pawsforportraits.com within 7 days of delivery with your order number and photos of the damage. We'll send a replacement at no cost.

Can I include my station number or unit?
Yes. During checkout you'll be prompted to enter your pet's name and any additional details like station number or unit. Our artists will incorporate this into the portrait.

Do you ship internationally?
We currently ship within the contiguous United States only.

How do I contact you?
Email support@pawsforportraits.com. We respond within 1 business day.